Return & Exchange Information

We want you to be completely satisfied with your purchase from Romi. If for any reason your order has arrived damaged/faulty.  Simply contact us within 48 hours of receiving your order to initiate the process. Items must be in their original condition and packaging along with clear photos of issue, once item/s have landed with us, we will complete the process which ever option had been agreed. Please note that return shipping fees are the responsibility of the customer. We do not offer exchanges/returns normally.  If you have any questions about our damage/faulty return policy, please don't hesitate to contact us.